FAQ: What is my account number and why is it important?

Each of our clients has a unique account number which is also the number they can call us directly and/or use as their call forward.  This number allows our staff immediate access your account information.

If you still need further assistance or have questions, please contact our Client Care team by calling toll free 1-866-605-2558 or emailing them.

Stay tuned for more answers to frequently asked questions from Intercon Messaging!

 

FAQ: What are your hours of operation?

We are fully staffed to serve your needs 24 hours a day, 365 days a year; we never close!

Our schedules are made according to the amount of traffic to ensure efficient operator coverage at all times. In the event we experience higher than normal call volumes, we do have staff on call that can log in and assist.

 

Stay tuned for more answers to frequently asked questions from Intercon Messaging!

Do you know what your call forwarding options are?

Did you know that your phone provider offers different types of call forwarding?

The terms used and the instructions on how to forward your phone often vary from provider to provider, however the most common types below are fairly standard.

Call Forward Fixed: This is sometimes also referred to ‘Remote Call Forward’ or ‘Permanently Parked’. All incoming calls will be automatically forwarded to the answering service 24/7/365. This is programmed by your phone provider so can only be turned on or off by them.

Call Forward Busy: This is sometimes referred to as ‘Busy Call Forward’. Call Forward Busy automatically transfers calls to the answering service when your phone line is in use. This is programmed by your phone provider.

Call Forward No Answer: This is sometimes referred to as ‘No Answer Transfer’. Call Forward No Answer lets you choose the number of rings after which your call will forward to the answering service.

Call Forwarding Variable: This is sometimes referred to as ‘Traditional Call Forwarding’. It allows incoming calls to be automatically forwarded to a number of your choice.  You can choose to turn this on or off and/or change this number.

Some customers choose to utilize their in-house phone systems to forward calls to the answering service. However many of these phone systems degrade the call quality when used so we recommend this only as a last resort.

Now that you know the difference between each call forwarding type, stay tuned for more articles on the Benefits of Call Forwarding, Troubleshooting and How-To’s!

What is an Answering Service?

A Telephone Answering Service (TAS) is a company that responds to and serves customers for other businesses.  They are sometimes also referred to as Call Centres or Message Centres. In the traditional sense, an Answering Service refers to a group of trained professionals who answer phone calls, take detailed messages and relays the information directly to a client (via phone, email, SMS or fax). However now with technology, we are able to respond to emails, make appointments, monitor GPS systems. monitor your webchat, provide tech support for your clients and much more!

We cater to businesses of all sizes and types, including oil and gas companies, plumbing companies, dentist offices, realtors, construction, retail, insurance companies, doctors offices, law firms, etc. Businesses of all sizes often find that utilizing a service like ours, is a cost effective alternative to hiring a dedicated receptionist, dispatcher or support team.