Getting top-quality assistance can be far less challenging, less costly and less complicated that you might expect.Read More
As your business grows and the number of phone calls increases, you may find that you can’t handle the volume. A phone answering service may be just the ticket.
Read on to learn about the difference between an automated and a live phone answering service.Read More
At Intercon Messaging we know the oil and gas industry. Our operations are based in Drayton Valley, Alberta, about an hour’s drive southwest of Edmonton. We are at the heart of the Pembina Oilfield in beautiful Brazeau County. We have spent close to two decades working to help meet the needs of the petroleum sector both in Alberta and right across Western Canada.Read More
“I want to talk to your Supervisor”, this phrase said in a not so very pleasant manner is an indication that you have an unhappy customer on the other line that is probably calling about a service provided to him/her that he/she is not satisfied with. It can also be an experience with a previous Customer Service Representative that he/she is going to complain about. It can be anything. But one thing is for sure - that the customer is not happy. In this blog post, I have listed some of what I believe are the best tips in handling irate callers.Read More
Your website is your customer's first contact with your business. Integrating technology such as Live Web Chat into your website is the first step to modern day customer services. Click here to see how Intercon Messaging can help you get started today.Read More