Five Signs Your Company Could Use A Call Centre

Good quality customer service important to many people when they are looking to do business with a company. This means timely responses and quick results. Business can be lost when callers are turned away from a company if they are placed on hold, ignored or experience poor phone communication. This is where a call centre can come in to fix or avoid those problems! Here are five signs that your company could use a call centre:

1. Your Staff Encounter Frequent Interruptions

    Many companies have employees with overlapping roles. This could mean that the person in charge of filling orders is also taking customer calls during the day. If you find that their work is being delayed because their time is spent answering phone calls instead of helping your company grow, it may be time to get help from a call centre. This can help your company grow by giving your employees more time to handle their other responsibilities.

2. You Have Too Many Calls to Handle

    Does your company scramble during to answer all incoming calls or have a hard time keeping on top of customer calls? If so a call centre could be the answer by being able to give each customer their individual attention and handle any unexpected spikes in the number of calls.

3. You Require After Hours Service Support

    Your staff may not be in the office 24/7, but that doesn’t mean your customers aren’t trying to reach you. A call centre is available 24/7/365 allowing  your business to have a real person answering your phones, ready to assist your callers 24/7/365!

4. You Rely on a Machine to Direct Calls

    No one likes their calls to be answered by a machine. It can make your company feel cold and distant, turning customers off before they’ve even had a chance to get through to you. Having a call centre means that whenever they call, current and potential customers get through to a real person.

5. Your Customer Service is Lacking

    Sure your nephew needs a job, but he doesn’t make the best receptionist. A call centre has highly educated employees who know how to represent your company and give the best customer service possible.


If any of these statements ring true to you, then you should consider utilizing a call centre for your business. With a call centre, you can deliver great customer service while helping improve your bottom line. Let Intercon Messaging help you move your business forward. Contact us now to find out how we can help your business.

 

FAQ: What are your hours of operation?

We are fully staffed to serve your needs 24 hours a day, 365 days a year; we never close!

Our schedules are made according to the amount of traffic to ensure efficient operator coverage at all times. In the event we experience higher than normal call volumes, we do have staff on call that can log in and assist.

 

Stay tuned for more answers to frequently asked questions from Intercon Messaging!

Have you ever wondered if you need an Answering Service?

We often get asked “Why do you think we need an Answering Service?” Rather than tell someone what they need, first we try to ask questions that help us find out more about them and their struggles. Here are a few of the questions we ask to help us understand how we can be of assistance.

  • Do you find yourself constantly checking your voicemail?
  • Is your voicemail always full?
  • Do you struggle to answer all of your calls?
  • Do you need someone to answer your calls when your employees are handling other calls or tasks?
  • Does having to answer the phone dominate your employees’ time?
  • Do you find that your phone rings for a long period of time before it is answered?
  • Have you found yourself wondering if it would be more cost-effective to utilize an answering service rather than have an employee answer your calls?

If you answered “yes” to one or more of the questions above, chances are you could benefit from services that we offer. It may be more cost-effective and possibly even more profitable! We are here for your customers when you or your employees are not available so you won’t have to miss an important call or opportunity.

For more information, contact our Sales Team at: 1-866-605-2558.

What is an Answering Service?

A Telephone Answering Service (TAS) is a company that responds to and serves customers for other businesses.  They are sometimes also referred to as Call Centres or Message Centres. In the traditional sense, an Answering Service refers to a group of trained professionals who answer phone calls, take detailed messages and relays the information directly to a client (via phone, email, SMS or fax). However now with technology, we are able to respond to emails, make appointments, monitor GPS systems. monitor your webchat, provide tech support for your clients and much more!

We cater to businesses of all sizes and types, including oil and gas companies, plumbing companies, dentist offices, realtors, construction, retail, insurance companies, doctors offices, law firms, etc. Businesses of all sizes often find that utilizing a service like ours, is a cost effective alternative to hiring a dedicated receptionist, dispatcher or support team.