At the Association of TeleServices International's (ATSI) 2019 Annual Convention held at the OMNI Dallas Hotel in Dallas, TX, we were honoured with our first 2019 ATSI Award of Excellence!Read More
Yesterday, October 28, site examiner Dan L'Heureux visited our site for our CAM-X Site Recertification. We are extremely excited to announce that we passed with flying colors!
You’re probably thinking, “What exactly is the CAM-X Site Certification and what does it mean?” Site Certification is a three year certification governed by either ATSI (Association of TeleServices International) or CAM-X (Canadian Call Management Association). It means that we go through a set of criteria that covers best practices and guidelines for Telephone Answering Services (TAS) to adhere to. The criteria covers a range of topics including emergency procedures & recovery techniques, procedure documentation, system maintenance, back-ups, good business practices, employee safety, ongoing education and more!
I often get asked why we choose to participate in this. There several reasons why we participate; my top reasons are:
- It’s a great learning opportunity! Having to go through all the criteria is a great way for team members to learn various things they may not have known before.
- A great opportunity to review processes and procedures and pick them apart to see if and how you can improve them.
- It’s a chance to have another set of eyes look over your procedures to see if they can ‘poke holes’ in them to find out if you may have over-looked something.
- Another way for us to support and participate in different Telephone Answering Service industry associations.
This process takes many man hours and is definitely a team effort! Thank you to the whole team that works hard to make sure we continue these standards 24/7/365!
Our Site Certification History:
- ATSI May 10, 2006
- CAM-X September 6, 2012
- CAM-X October 28, 2015