FAQ: Why Isn't My Call Forwarding Working?

Call forwarding is supposed to be a simple process. However sometimes there are ‘hiccups’ along the way. The issues and solutions below are the most common call forwarding issues we have run into over the years.

Problem: You try several times to forward your lines, but the telephones are still ringing at your location. 
Solution: Sometimes the forwarding process does not complete due to issues with the phone company or an incorrect key being pressed. Pick up the telephone line and enter the command to deactivate the call forwarding to remove any programming on the line. Hang up and start the forwarding process again.

Problem: When you try to forward a line or when deactivating call forwarding, you hear a fast busy signal. 
Solution: A fast busy signal usually indicates that the feature you are trying to use is already enabled. Hang up the phone and use the opposite command. For example, you try to forward your phones and hear a fast busy. This indicates the line may already be forwarded. Use the command to deactivate the forwarding, hang up the phone and start the call forwarding process again. This could also mean that the call forwarding feature has been removed from your line. In this case, you will need to contact your phone provider and have them re-activate the feature.

Problem: You want to verify that the forwarding is activated and ringing at the correct number. 
Solution: After forwarding your phone line to Intercon Messaging, pick up another line and dial your business number. Your call should be answered by one of our Customer Service Representatives. 

Problem: Some of your clients hear a busy signal when your lines are forwarded.
Solution: This could mean that you do not have enough 'Talk Paths' from your phone provider. When your phone line is forward to us your phone provider may limit the number of simultaneous calls that can be sent to us. If you have just one talk path, they will forward just one call at a time. Additional callers will hear a busy signal until the first caller hangs up. You can call your phone provider and order additional talk paths if needed.

If at any time you would like assistance with getting your phone lines call forwarded to Intercon Messaging please feel free to contact us by calling your account specific phone number or by contacting one of our supervisors at 1-866-605-2558.

How to Leave an Effective Voicemail


It is easy to communicate with anyone at any time of the day. Smartphones make everyone available at all hours. Even so, not all old forms of communication have become obsolete. Phone calls and voicemails are still a large part of today’s communication. It is surprising how many people are unable to leave a clear and concise voicemail. Here are tips to leave an effective message:

Planning your voicemail before ever picking up the phone is essential. It sounds unprofessional when a voicemail is stumbled through. Plan what you want to say beforehand, and even how you want to say it. If there are any specific details involved be sure to write them down to have on hand.

Practicing what you are going to say beforehand helps you to sound professional. Pausing for long periods of time while thinking about what to say doesn’t sound good. A short pause, however, in the place of “um” always sounds more professional. Take a short pause to gather your words rather than saying filler sounds. Rehearsing what you are going to say will help eliminate the urge to use filler sounds at all.

Speak slow and clear:
Talking too fast makes you sound nervous. Go slowly, and pay attention to the articulation of your words. Understanding a voicemail the first time it is listened to is more professional, and makes things easier for whomever you were calling.

Leave your info:
Give all of your contact details at the end of the voicemail. This should include your name, the name of your business, and the phone number. Some employers like the address or email address to be included as well. 

Stay tuned for more how-to tips from Intercon Messaging!