How to start the business year off right

How to start the business year off right

How are those New Year’s resolutions going? We’ve reached that point in January where, for some of us, that can be a bit of a sore point. But, if your diet’s starting to drag and that gym membership is beginning to look like a bad investment, don’t despair. The year is still young and there’s no better time than January to resolve to check the bearings of your business. 

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A Comparison Between Using An Automated Attendant System vs A Live Phone Answering Service

A Comparison Between Using An Automated Attendant System vs A Live Phone Answering Service

As your business grows and the number of phone calls increases, you may find that you can’t handle the volume. A phone answering service may be just the ticket.

Read on to learn about the difference between an automated and a live phone answering service.

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What makes a good live call agent

What makes a good live call agent

There’s more to being a live call agent than simply picking up the phone. A skilled live call agent is a special kind of person who comes with a unique set of abilities and the right amount of training. In this blog hear from some of our front end staff on what goes into being a great live call agent.

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I Want To Talk To Your Supervisor

I Want To Talk To Your Supervisor

                “I want to talk to your Supervisor”, this phrase said in a not so very pleasant manner is an indication that you have an unhappy customer on the other line that is probably calling about a service provided to him/her that he/she is not satisfied with. It can also be an experience with a previous Customer Service Representative that he/she is going to complain about. It can be anything. But one thing is for sure - that the customer is not happy. In this blog post, I have listed some of what I believe are the best tips in handling irate callers.

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