Good quality customer service important to many people when they are looking to do business with a company. This means timely responses and quick results. Business can be lost when callers are turned away from a company if they are placed on hold, ignored or experience poor phone communication. This is where a call centre can come in to fix or avoid those problems! Here are five signs that your company could use a call centre:
1. Your Staff Encounter Frequent Interruptions
Many companies have employees with overlapping roles. This could mean that the person in charge of filling orders is also taking customer calls during the day. If you find that their work is being delayed because their time is spent answering phone calls instead of helping your company grow, it may be time to get help from a call centre. This can help your company grow by giving your employees more time to handle their other responsibilities.
2. You Have Too Many Calls to Handle
Does your company scramble during to answer all incoming calls or have a hard time keeping on top of customer calls? If so a call centre could be the answer by being able to give each customer their individual attention and handle any unexpected spikes in the number of calls.
3. You Require After Hours Service Support
Your staff may not be in the office 24/7, but that doesn’t mean your customers aren’t trying to reach you. A call centre is available 24/7/365 allowing your business to have a real person answering your phones, ready to assist your callers 24/7/365!
4. You Rely on a Machine to Direct Calls
No one likes their calls to be answered by a machine. It can make your company feel cold and distant, turning customers off before they’ve even had a chance to get through to you. Having a call centre means that whenever they call, current and potential customers get through to a real person.
5. Your Customer Service is Lacking
Sure your nephew needs a job, but he doesn’t make the best receptionist. A call centre has highly educated employees who know how to represent your company and give the best customer service possible.
If any of these statements ring true to you, then you should consider utilizing a call centre for your business. With a call centre, you can deliver great customer service while helping improve your bottom line. Let Intercon Messaging help you move your business forward. Contact us now to find out how we can help your business.