Safeguards and Forethought Ensure Our 24/7/365 Answering Service is Always Reliable
Offering 5-star service is what Intercon Messaging believes each and every call answered should receive. Just as important is making sure we are operational 100% of the time. We understand that lost calls mean lost revenue and that businesses cannot afford to miss any opportunity.
To ensure our systems are up and running 24/7/365 with minimal disruption in service, we regularly review our backup processes to determine if there are any threats that could cause downtime. Our I.T. team also tests and confirms our systems in place are working so our customers and their customers are unaffected by power outages, equipment malfunctions, and any other unexpected events. Measures such as our uninterruptible power supplies, natural gas backup generator, and our off-site data backups keep our clients covered. In the event that our Customer Service Representatives are unable to safely travel to work due to a natural disaster, we have stations set up in several of their homes.
With multiple safeguards in place, our customers can rest assured that their calls are our top priority! Contact us now to find out more about the safeguards we have in place.