Customer Service Tip: Speakerphone Etiquette

Don’t place callers on speakerphone without their permission.

Speakerphones provide a convenient and practical way to communicate with several people at once or being able to talk hands-free. Unfortunately, the misuse and abuse of speakerphones have given them a bad name. Getting the green light before placing a caller on speakerphone prevents the other party from thinking you are rude, unprofessional, or creating a scenario where something inappropriate or confidential is overhead by someone else.

Stay tuned for more customer service tips from Intercon Messaging!