On October 2nd, at the CAM-X (Canadian Call Management Association) 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, South Carolina, we were honoured with the 2015 CAM-X Award of Excellence for the 15th consecutive year! To add to the excitement of this wonderful achievement, our agents hard work earned us a spot in the top 10!
The calls are judged using various criteria including response time, courteousness of the agent, accuracy of the call, knowledge of the account and the overall impression of the call.
"The CAM-X Award of Excellence is a proven benchmarking program that enhances customer service for the Telephone Answering Service Industry throughout North America and the world." says CAM-X President Debbie Iacovone. "Technology advancements have made it possible to meet a variety of client needs yet it is the agents who take the calls that determine the overall customer satisfaction levels. The CAM-X Award of Excellence ensures agents not only meet the consistent, professional service levels clients demand, but exceed them. Since the inception of this Awards Program member participants have seen these service levels soar. I congratulate lntercon Messaging, Inc. for their achievements and commitment to excellence."