Wow - thank you team!
On Friday October 19th, as the awards ceremony unfolded at the CAM-X 48th Annual Trade Show and Convention in Victoria, I had many thoughts running through my mind. We’ve won the Award of Excellence (AOE) for 11 straight years; will we do it again? We’ve won the Award of Distinction (AOD) for 10 out of the last 12 years; will we do it again? We usually rate the calls ourselves and have a reasonable idea. But, this year, we knew we had one very bad call and could find records for only five more; we had 4 wild cards. We wondered why agents did not tell us they’d received another CAM-X call…was no news good news, or bad news?
Lil Lyle and Linda Osip did the order of presentation differently this year and the longer they went without calling our name the more I trembled in my seat.
Our history is 14 years in the AOE program with 12 consecutive wins. Eleven years in the AOD with 10 wins, the last 9 consecutive. In 1999, three years after purchasing Valley Communications, we entered our first AOE. The AOE is an industry-benchmarking program that began 23 years ago. One Member Company, @liveconx has 23 consecutive awards! Unfortunately, we did not achieve the required 80% in 1999 or 2000. In 2001, we entered both the AOE and AOD. With encouragement and coaching from Lil Lyle, continual educational opportunities and sheer determination, we won both awards! In 2002 we won AOE only. In 2003 we focused our energy on AOE only and brought home the award. In 2004 after winning the AOD, Intercon Messaging was awarded a huge contract due to the awards we have won through CAM-X!
I am very privileged and pleased with the dedication, commitment and education of our people, which is vital in achieving the score necessary to win these esteemed industry awards.
I am extremely grateful to my people for their hard work, their commitment to education, their persistence and all that they do, all day every day, to provide an outstanding level of service to our clients and their callers.
Thank you to each and every person who works for Intercon Messaging.