"Rolling out the red carpet is a tradition of honorary treatment given to callers of the highest esteem. In dealing with customers, no mattter how big small, you give the best service, treating each one as royalty. You show people they are truly special and justly deserving of your utmost attention and assistance. It's your wonderful charm and personality that makes you a first-class service star!"
Kim found this on a plaque in a magazine and posted it in our lunch room. I think it is a great description of how we do our best to provide quality service to each and every caller!