FAQ: How do I forward my phone to Intercon Messaging?

There are several different types of call forwarding and instructions on how to forward your phone often vary from provider to provider, so we do recommend following the instructions provided by them. However below we've outlined call forwarding methods from three of the most common phone providers in western Canada.

Provider: Telus

How to Use Call Forwarding Variable (*72 Manual)
To activate:
1. Press *72, listen for three beeps and then a dial tone again. (Note: 72# is required in some areas.)
2. Dial the number you want your calls forwarded to. If that phone is answered, Call Forwarding is activated. If the number rings busy or goes unanswered, hang up and repeat the activation process within two minutes.
You will hear an intermittent dial tone that confirms that Call Forwarding is activated.
To deactivate:
1. Press *73. You will hear two beeps. Hang up and Call Forwarding will be deactivated.

How to use Call Forwarding Busy (Enhanced)
To set number of rings:
1. Press *94 and listen for three beeps and then the dial tone.
2. Press the number of rings that you want your callers to hear (from 2 – 9).
3. Hang up after you hear two beeps.
To activate:
1. Press *90. You will hear two beeps. Hang up and Call Forwarding will be activated.
To deactivate:
1. Press *91. You will hear two beeps. Hang up and Call Forwarding will be deactivated.

How to Use Call Forwarding No Answer (Enhanced)
To set number of rings:
1. Press *94 and listen for three beeps and then the dial tone.
2. Press the number of rings that you want your callers to hear (from 2 – 9).
3. Hang up after you hear two beeps.
To activate:
1. Press *92. You will hear two beeps. Hang up and Call Forwarding will be activated.
To deactivate:
2. Press *93. You will hear two beeps. Hang up and Call Forwarding will be deactivated.

 

Provider: Bell

Call Forward Universal
Using Call Forward Universal:
1. Lift the receiver and press *72 and the designated telephone number.
2. Listen for two beeps then hang-up.
3. Call Forward Universal feature is activated.
To cancel Call Forward Universal:
1. Lift the receiver and press *73.
2. Listen for two beeps then hang-up.

Call Forward Busy Programmable
Using Call Forward Busy Programmable:
1. Lift the receiver and press *90.
2. When prompted, key in the designated phone number.
3. Listen for two beeps then hang-up.
4. Call Forward Busy Programmable feature is activated.
To cancel Call Forward Busy Programmable:
1. Lift the receiver and press *91.
2. Listen for two beeps then hang-up.

Call Forward Don’t Answer Programmable
Using Call Forward Don’t Answer Programmable:
1. Lift the receiver and press *92 and the designated telephone number.
2. Listen for two beeps then hang-up.
3. Call Forward Don’t Answer Programmable feature is activated.
To cancel Call Forward Don’t Answer Programmable:
1. Lift the receiver and press *93.
2. Listen for two beeps then hang-up.
3. Call Forward Busy Fixed to Voicemail

 

Provider: Rogers

Call Forward – All Calls
To activate:
1. Pick up your telephone and dial * 7 2.
2. Dial the full telephone number to which you want your calls forwarded.
3. If someone answers after you dial the number, ensure that you stay on the line for a minimum of five seconds or Call Forward will not be activated.
If the line is busy or there is no answer:
1. Pick up your telephone and dial * 7 2 again.
2. Redial the telephone number to which you want your calls forwarded. You will hear two beeps, confirming that Call Forward is activated.
3. Hang up your telephone.
To confirm that Call Forward – All Calls is activated:
1. Dial * 7 2. If you hear a busy tone, Call Forward is activated
To deactivate:
1. Pick up the handset, wait for the tone and dial * 7 3.
2. Listen for two beeps and hang up.

Call Forward - Bus
To activate:
1. Pick up your phone, dial * 9 0 and listen for the confirmation tone.
2. Enter the full 10-digit forward-to number.
3. Hang up.
To deactivate
1. Pick up your phone, dial * 9 1 and listen for the confirmation tone.
2. Hang up.

Call Forward - No Answer
To activate:
1. Pick up your phone, dial * 9 2 and listen for the confirmation tone.
2. Enter the full 10-digit forward-to number.
3. Hang up.
To deactivate:
1. Pick up your phone, dial * 9 3 and listen for the confirmation tone.
2. Hang up.

Helpful Hints

  • If someone tries to call you while Call Forward is on, your telephone will ring briefly to remind you that the service is activated. You can make outgoing calls, but you cannot receive any calls.
  • If you subscribe to the Voicemail service and forward calls to an alternate number, your Voicemail service will not receive messages.
  • If you forward your calls to a telephone number outside your local calling area, the usual long distance charges will be billed to your account, if the call is answered at that number. 

If at any time you would like assistance with getting your phone lines call forwarded to Intercon Messaging please feel free to contact us by calling your account specific phone number or by contacting one of our supervisors at 1-866-605-2558.

Taking Customer Calls

Communication with your clients is the key to any business. This includes not only face to face communication but conversations over the phone. How a customer service representative answers a phone call can be the difference between a new client and a bad review. It is important to understand that how your business is viewed is partially due to how current and potential clients are treated during a phone conversation. Here are some tips on answering a customer service call.

Pay Attention to Rings

How a phone call is determining a client’s opinion of the business starts before the phone is even answered. As a general rule it should never take any more than three rings for a phone to be answered. If a phone rings more than three times the business is taking a chance that the client feels unimportant or impatient or an assumption is made that the business is close.

The Greeting

The phone should always be answered with a positive attitude. The customer representative’s attitude should remain pleasant and helpful throughout the entire call. Always demonstrate a genuine interest in what the person on the line is saying. It is possible the phone call is the caller’s first impression of the company- if they are unpleased with the phone service they may never reach out to the business again, and could also tell other potential clients of the bad experience.

Serve the Customer

It is important to show the caller they are being listened to. Asking questions relevant to what they are saying is an easy way to do this. Be attentive to the callers needs while on the phone. Don’t forget manners- please and thank you always go a long way.

Taking Messages

Sometimes the caller will be unable to be assisted immediately. In that case, it is important to have a clear and precise message to give to the appropriate person. Be sure to clarify the caller’s name and phone number. Spelling the name back out to the caller is a good tactic to ensure it is noted down correctly.

Closing a Call

If a message was taken be sure to reiterate it to the caller, also include what you intend to do with their message and an estimated time frame. This allows the caller to add anything they feel is missed, correct any mistakes, and reinforces with them that they have been listened to and something is being done.

FAQ: What is my account number and why is it important?

Each of our clients has a unique account number which is also the number they can call us directly and/or use as their call forward.  This number allows our staff immediate access your account information.

If you still need further assistance or have questions, please contact our Client Care team by calling toll free 1-866-605-2558 or emailing them.

Stay tuned for more answers to frequently asked questions from Intercon Messaging!

 

Going the Extra Mile

Throw in something extra; it can go a long way to securing long term customers.

The something extra doesn't mean you have to give anything away for free. It could be a smile, a handwritten note thanking your client or even a tip on how to avoid a problem you are solving. Going the extra mile or giving the extra little bit to exceed expectations is a great way to improve customer service and customers love it!

Stay tuned for more customer service tips from Intercon Messaging!