Telephone Answering and Reception Solutions

Dynamic - Informative  - Custom

In this competitive and fast paced world, your customers expect you to be available when they need you. But as hard as you work, it can still be tough to handle incoming help desk and service needs day and night. Together we create a custom designed telemessaging solution that’s right for each client while continually focusing on exceptional customer service.

Utilizing “Call Forward Busy and No Answer” your calls are directed to Intercon Messaging. Using customized scripts and screens according to your design specifications, Intercon Messaging duplicates your company's image 24 hours a day, 7 days a week, giving you a competitive advantage. An Intercon Messaging Customer Service Representative (CSR) records call details such as name, phone number and all additional information, then processes the call as per your requirements.

Our automated and live service options build upon each other to provide an effective, broad range of long term service solutions.

Features & Benefits: Automated message summary reports via e-mail, fax or print Voice logged call records Real time rotation / shift scheduler Phone, text message or e-mail communication Corporate or private voice mail Staff receptionist pressence for virtual offices Call patching (we connect the caller to you without revealing your number to them!)