Dispatch Services for Transportation Companies
Our agents are available 24-hours, extending your operating hours, allowing customers to access information, ask questions and schedule deliveries or equipment whenever convenient.
Our answering service solutions keep your logistics and transportation business moving forward.
Transportation conditions are ever-changing, and by utilizing our contact centre solutions, you can enjoy improved customer service while reducing interruptions.
Customized and Flexible Service for Your Customers
Every solution is entirely customizable to meet your needs. We work hand in hand with your team to create a solution that guarantees a quality experience every time someone calls, emails or messages your business. Our dispatch agents follow your custom script accurately, taking detailed messages, interacting with customer databases, dispatching accurate messages, looking up directions and maintaining schedules.
When you hire Intercon Messaging to provide transportation and logistics contact centre services, you gain more than a vendor partner. We are committed to our client's success and dedicated to delivering high-quality communication solutions.
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Answering Service
Transportation and logistics operations don't usually maintain regular office hours. Our agents are available 24/7 to address your customer service needs and ensure that every call reaches the right person.
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Delivery and Pickup Scheduling
Keep your logistics scheduling department open around the clock, allowing callers to arrange transportation and schedule trips when it is convenient for them.
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GPS and Fleet Monitoring
Monitor your network of drivers and assets, delivering instant notifications to supervisors or dispatchers, allowing them to respond to incidents, dangerous driving or unauthorized use quickly.
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Journey Management
Driving is one of the riskiest activities they will undertake. A journey management monitoring system puts a vital safety net in place that keeps your drivers and cargo safe.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Effective and Efficient Answering Service
Our team focuses on keeping everyone on the same page with our answering and dispatch services. Let us provide you with a skilled, dependable team of representatives that you can rely on to manage your customer service needs.
Whether your callers require assistance booking ride services, moving equipment or dispatching roadside assistance, Intercon Messaging is here to help.
Why Choose Our Contact Centre Solutions for Your Business
As partners, we ensure your callers receive the care and attention they deserve. We work with you to create a custom experience for interacting with your customers and drivers so they always receive the service they expect. Our experienced agents will determine how to process each engagement based on your pre-determined instructions. Whether you have one set of procedures to follow or different instructions for each type of call, our system can be configured to accommodate your specific business needs.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Engagement Through Phone, Text, Email or Mobile Applications
Automated Message Summary Reports and Custom Account Analytics
Car Dealerships
Rental Companies
Auto Mechanics
Moving Companies
Shuttle Companies
Freight Carriers
Resources for The Transportation Industry
Increase Your Availability to Your Customers
We go the extra mile. With our team supporting your customer service needs, your team will be free to address day-to-day operations without interruption.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.