Intercon Messaging, telephone answering service, telemessaging, call center, Drayton Valley, Alberta, Canadatelephone system, telecommunications, 24 hour center
telephone system, telecommunications, 24 hour center

Equipment & Infrastructure


Progressive – Redundant – Secure

When it comes to technology, Intercon Messaging is cutting edge. Our call centre uses a fully computer integrated telephony system. We utilize hardware and software developed by Amtelco, a leader in customized call centre innovations. We interface additional industry specific software, such as web-enabled and text message tools, allowing our Customer Service Representatives (CSR’s) to be efficient and effective advocates for all of your business and customer service calls.

Disaster Recovery
Our site operates on UPS (uninterruptible power supplies) and has a backup diesel generator. In the event of an extended power outage, our generator is capable of providing power indefinitely.

telephone system, telecommunications, 24 hour centerSupport & Resources
Intercon Messaging Inc. operates a 24/7 message centre. We employ staff on-site and on-call, to respond to any emergency. In addition, support and maintenance contracts are in effect with all major suppliers of both software and hardware.

  • 24 Hour Amtelco Software & Hardware Technical Support
  • 24 Hour Micro Key Software Support
  • 24 Hour Internet & Network Support
  • 24 Hour 2-Way Radio Support
  • 24 Hour In House On Call Technical & Supervisor Support
  • NAEO (National Amtelco Equipment Owners), users group provides education & technical resources.

Hardware
Intercon Messaging manages and maintains spare parts and boards for all systems that are critical to daily operations. Company employed technicians are on call 24/7. Our entire Infinity database, including voice data, is backed up to our Infinity backup server on a real-time basis. Data on our Windows servers are backed up daily to external drives and a copies are stored off-site.

Most recently added is our SMS server. The SMS server provides software allowing us to send and receive text messages directly from our telephony system.

  • Amtelco Infinity Telephone Server (4U Rack Mount Chassis)
  • Amtelco Infinity Backup Server (4U Rack Mount Chassis)
  • Amtelco Ultracomm Email & Fax Server
  • Teletech SMS Server
  • Windows Terminal Server & Windows File Servers
  • Redundant SQL Servers
  • EXACOM Hindsight 2-Way Voice Logger Server
telephone system, telecommunications, 24/7 centertelephone system, telecommunications, 24 hour center

 

Software
Intercon Messaging's software provides numerous features and benefits to our customers, including sophisticated reporting and voice logging applications. Operator statistics and live voice are recorded continually.

All reports and messages are stored on our database server indefinitely. Voice logged calls are stored for 90 days. Message Summary reports are available via e-mail, fax or print; daily, monthly, yearly or upon request. Voice logged calls are available upon court request; however they can be reviewed by an agent upon request.

  • Amtelco Infinity Telephone Agent
  • Amtelco Infinity Supervisor      
  • Amtelco Intelligent Series
  • Amtelco Unity Voice Logger 
  • EXACOM Hindsight 2-Way Voice Logger
  • Micro Key Millenium Series Security Monitoring Station
  • Teletech SMS Server
  • Amtelco Infinity On Call Supervisor
  • Amtelco Unified Reports
  • Amtelco Ultracomm Supervisor
  • Skytrac Flight Watch
  • GEOTrac Asset Control Center