The Intercon Connection 

Learn – Inspire – Create

Intercon Messaging strives to be easy to do business with. We value our clients and our award winning messaging and Emergency Response Service. We are dedicated to providing our clients with cost effective outsourcing, reliable telephone answering service solutions that mirror convenience, safety and accuracy.

Intercon Messaging Inc. has been in the telephone answering service and telemessaging industry for over a decade. Our company is located in Drayton Valley, Alberta and provides call centre services across Canada and the United States. Our Amtelco Infinity software provides numerous features and benefits enabling our Customer Service Representatives (CSR's) to provide exceptional service. We research and deploy the newest technology, continually adding features and enhanced call solution options for our clients.

To ensure quality service we participate in various national awards & associations. Investing in our employees education is a top priority, making us “An Employer of Choice” by creating and maintaining an emotionally healthy workplace. We actively encourage our employees to develop their skills, knowledge, and experience through continuous learning and career advancement opportunities. Our turnover rate is very low.

Intercon Messagings Call Centers CSR education includes:

CAM-X Customer Service Representative Certification SNUG Customer Service Representative Certification Infinity On Call Supervisor Standard First Aid Certification Aeronautical Radio Communication Emergency Medical Dispatch NAED (National Academy of Emergency Dispatch) Emergency Fire Dispatch NAED (National Academy of Emergency Dispatch) Various external and in house leadership, problem solving, coaching & education

CAM-X Supervisor Certification Infinity Telephone Agent Infinity Supervisor H2S Alive Map reading and GPS Conversions On Course

Our people, technology and expertise set us apart. 

Owner: Pat Vos	Operations Manager: Judy Patrick	Quality Care Team Lead:  Cheryl Bouchard
Accounting:  Kim Vangils	Accounting: Lorna Holinaty	I.T. Strategist Team Leader: Alana Nikiforuk
Sales:  Amy Newberry	Team Leader: Kathy Stout	Team Leader: Devi Derickson
Quality Care Team:  Taryn Monteith	Quality Care Team: Courtney Mayr	Quality Care Team: Paige Callaway